| Author |
Across the Fence:  Flat Rate Box Question? UPDATE-Page 2  |
|
melody
True Blue Farmgirl
3341 Posts
Melody
The Great North Woods in the Land of Hiawatha
USA
3341 Posts |
 Posted - May 15 2012 : 06:25:23 AM
|
I bought something on line and it arrived in shards. I sent the item back to where I bought it in the original Priority Flat Rate just as I found the items... requesting a full refund from the seller.
The seller has contacted me with a ton of questions regarding so called insurance she placed on it before she shipped-like was the box opened, do I have photos of the contents, etc. I e-mailed her and said no the box was not damaged, I do not have any photos, etc. that the items (china) were flush on the bottom of an un-padded box and of course they were smashed because of poor packing.
My question is this-When someone puts "insurance" on a priority box is the recipient of that box responsible for photos of the damage etc. ?
Also, would the original box have a sticker of some kind indicating insurance paid on this box?
Oh...I shipped it back with delivery confirmation so that we both know when it gets back to the seller.
Very frustrating....Any information would be appreciated!
Melody
Farmgirl #525 |
Edited by - melody on May 16 2012 5:43:24 PM |
|
|
oldbittyhen
True Blue Farmgirl
1511 Posts
tina
quartz hill
ca
USA
1511 Posts |
Posted - May 15 2012 : 07:33:35 AM
|
sounds like you and maybe the post office are getting scamed, good luck...
"Knowlege is knowing that a tomato is a fruit, Wisdom is not putting it in a fruit salad" |
 |
|
|
nut4fabric
True Blue Farmgirl
885 Posts
Kathy
Morgan Hill
CA
USA
885 Posts |
Posted - May 15 2012 : 08:11:31 AM
|
Yes you should take pictures as the insurance will want to see the damage. Don't know about the box being marked Insured or not.
Kathy |
|
|
|
ceejay48
Farmgirl Legend/Schoolmarm/Sharpshooter
14020 Posts
CeeJay (CJ)
Dolores
Colorado
USA
14020 Posts |
|
|
melody
True Blue Farmgirl
3341 Posts
Melody
The Great North Woods in the Land of Hiawatha
USA
3341 Posts |
Posted - May 15 2012 : 08:44:24 AM
|
Oh. CJ. I was so blasted angry when I opened the box and everything was in shards. I immediately put it back in the box, taped it, labeled it and went to the post office. There was no padding on the bottom of the box and 2 antique bowls and sugar bowl (1870!)was just chucked inside a box that was too small minimally wrapped with old bubble wrap and tissue paper. Grrrrr...
So yesterday, (all afternoon) and after a series of over 7 emails with this lunatic she promised repeatedly to refund my money now she wants to wait and see. I immediately filed a claim with PayPal and Etsy.
She left my first and only Negative feedback on Etsy calling me a con-artist and a liar. So there's that....It has really shaken me CJ.
But, I didn't see any kind of indication on the box regarding insurance which is probably why she is so crazy about this. If she had insurance I would think it would be relatively easy for her to file a damage claim considering she will soon have all of this back?
According to my delivery confirmation numbers it will all arrive back to her place tomorrow...
I'm exhausted-
Melody |
|
|
|
melody
True Blue Farmgirl
3341 Posts
Melody
The Great North Woods in the Land of Hiawatha
USA
3341 Posts |
Posted - May 15 2012 : 09:03:36 AM
|
Oh my...I just checked my PayPal account history of this order and it clearly states: NO INSURANCE on the parcel....What a looney bird! That's why she is so angry. And, she lied to me about all this insurance stuff-I thought it was bizarre that she would swing completely the other way about refunding me.
Service Type:
Priority Mail® (2-3 days)
Package Size:
Large Flat Rate Box
Mailing Date:
May 11, 2012
Signature Confirmation:
No
Display Postage Value on Label:
No
Shipping Insurance:
No
Now what??
Melody
|
|
|
|
Simple Living
True Blue Farmgirl
1487 Posts
Joan
Staten Island
NY
USA
1487 Posts |
Posted - May 15 2012 : 09:19:27 AM
|
Om how horrible, so sorry Melody. Keep fighting for your refund!
A Friend is Someone who Reaches for your Hand, But Touches your Heart!
Farmgirl #3842 |
|
|
|
ceejay48
Farmgirl Legend/Schoolmarm/Sharpshooter
14020 Posts
CeeJay (CJ)
Dolores
Colorado
USA
14020 Posts |
|
|
queenmushroom
True Blue Farmgirl
985 Posts
Lorena
Centerville
Me
USA
985 Posts |
Posted - May 15 2012 : 1:23:37 PM
|
You can stop payment through paypal until this is resolved. As far as insurance is conserned, where it wasn't insured, the seller should pay you back in full including shipping.
Patience is worth a bushel of brains...from a chinese fortune cookie |
|
|
|
SpyChicken
True Blue Farmgirl
436 Posts
Christine
Fond du Lac
WI
USA
436 Posts |
Posted - May 15 2012 : 2:17:35 PM
|
What a shame! a) that your purchase arrived so horribly broken and b) the way you were treated! I sell on etsy myself and if a customer had told me that an item arrived damaged or broken, I would have made it right immediately. Unfortunately, this etsian didn't do that.
Definitely follow up with paypal because they will launch an investigation. Also follow up with reporting her abusive behavior with etsy...that is not tolerated on etsy and you should not have to be subjected to it.
I hope you won't judge all etsy shop owners by this one! I hope you get things resolved to YOUR satisfaction!
|
|
|
|
Dusky Beauty
True Blue Farmgirl
1108 Posts
Jen
Tonopah
AZ
USA
1108 Posts |
Posted - May 15 2012 : 3:30:43 PM
|
Definatly persue a complaint against the seller on etsy... you're right this woman is trying to be a bully and it not a very good seller. Etsy and Ebay will always side with the customer in a situation like this one and they will probably delete her nasty and unfounded feedback.
Seriously?? what could you possibly have to gain by demanding a refund and returning the broken items?? Ugh. This is someone who should NOT be on Etsy!!
~*~ http://silverstarfamilyfarm.blogspot.com/ ~*~
“When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, 'I used everything you gave me.”
~Erma Bombeck |
|
|
|
melody
True Blue Farmgirl
3341 Posts
Melody
The Great North Woods in the Land of Hiawatha
USA
3341 Posts |
Posted - May 15 2012 : 4:00:16 PM
|
Etsy says it won't do anything regarding the slander she left on my feedback. I was really astonished at that. So now, I don't know what to do about that. There is a policy of Kiss and Make up apparently but the seller has to agree to it as well.
I just received an e-mail from PayPal and they said my claim for refund was VALID and requested the tracking number of the box I mailed back to the "seller"-Whoo whooo!! At least I should be getting my money back within a few days. I'll believe it when I see it in my account....but it still leaves that darn old negative feedback. And I was at 100% positive for about 3 years now. Makes me sad....
Thank you sisters for all of your support. I always know I can count on you for encouragement and GOOD advice- That makes me SMILE!
Melody
Farmgirl #525 |
Edited by - melody on May 15 2012 4:01:24 PM |
|
|
|
Alee
True Blue Farmgirl
22944 Posts
22944 Posts |
Posted - May 15 2012 : 5:01:25 PM
|
Melody- if she had put insurance on, you can usually take it down to your post office and file the insurance claim with them. What a terrible response from the seller. How disappointing :(
Alee
Farmgirl Sister #8
www.farmgirlalee.blogspot.com
www.allergyjourneys.blogspot.com
[url=http://www.TickerFactory.com/weight-loss/wff7Xpc/]
[/url]
|
|
|
|
rough start farmgirl
True Blue Farmgirl
3331 Posts
marianne
The Beautiful Pacific NW
Washington State
USA
3331 Posts |
Posted - May 15 2012 : 5:16:22 PM
|
Melody,
This really sucks. It just goes to show you that no matter what, sooner or later you are going to come across a fool. Such a shame to lose items you wanted. Not to mention your good name. It seems that etsy should have an area where you can defend yourself against claims. The BBB used to let businesses have their say if they got a negative rating.
Best wishes for a satisfactory solution.
marianne |
|
|
|
melody
True Blue Farmgirl
3341 Posts
Melody
The Great North Woods in the Land of Hiawatha
USA
3341 Posts |
Posted - May 15 2012 : 6:05:36 PM
|
It seems anyone can say just about anything and get away with it....What does that say about our society? Whatever happened to accountability?.
I just hope future buyers at my etsy store will read my version of feedback and then make their own decision about buying from my store. I really don't know of anyone in their right mind who actually operated a real store that would treat a customer like that-they wouldn't be in business for very long!
It just burns my butt-The "Seller" got caught, tried to blame someone else, got mad and then in her mind GOT EVEN! And to top it all she GOT away with it-Grrrrrr.
Melody |
|
|
|
Alee
True Blue Farmgirl
22944 Posts
22944 Posts |
Posted - May 15 2012 : 6:08:04 PM
|
Most people I think will see through that type of behavior. I for one would not EVER buy from someone that had left a nasty review on a buyer that paid on time :(
Alee
Farmgirl Sister #8
www.farmgirlalee.blogspot.com
www.allergyjourneys.blogspot.com
[url=http://www.TickerFactory.com/weight-loss/wff7Xpc/]
[/url]
|
|
|
|
SpyChicken
True Blue Farmgirl
436 Posts
Christine
Fond du Lac
WI
USA
436 Posts |
Posted - May 15 2012 : 7:47:04 PM
|
| Melody, don't worry about the negative feedback. It will blow over, especially if she is so unbalanced! I wish etsy would offer a way for people to counteract negative feedback w/their side of things, but one negative feedback should not keep people away from your store. People will see it for what it is: an irrational rant. Hang in there. |
|
|
|
melody
True Blue Farmgirl
3341 Posts
Melody
The Great North Woods in the Land of Hiawatha
USA
3341 Posts |
Posted - May 15 2012 : 8:33:13 PM
|
Thank you Christine-It's been rough these last two days-You'd think I would be tough as nails at my age! But it's upsetting when you are left without an outlet to voice a response to someone like that. And, you are right..."People will see it for what it is: an irrational rant."
Good night sisters-Thank you for all the kind words and encouragement...I appreciate it so very much!
Melody |
|
|
|
Dusky Beauty
True Blue Farmgirl
1108 Posts
Jen
Tonopah
AZ
USA
1108 Posts |
Posted - May 15 2012 : 9:53:58 PM
|
Melody, I thought I'd share an experience of mine:
Several years ago, I did a lot of trading on ebay. One day, my husband bought a vintage video game for his collection. The seller sent us the closing email/invoice... and basically panhandled us, his ebay customer for more money... giving a sob story about how he was unemployed and "would appreciate donations".
Hubby was shocked by a lack of professionalism, and immediately informed the ebay seller that he had not wish to do business with him after that, and politely asked him to simply cancel the transaction.
Fella went on a mad tear and left us the most vile and rude "non paying bidder" feedback he could muster. We left feedback stating the details of his unprofessional manner, and it turned out we were not the only people he tried to paypal panhandle.... several more similar complaints came out of the woodwork once we got the ball rolling.
Ebay not only answered our appeal and cleaned up the non payer black mark, the user was subsequently banned from the site. Just before racking up 60% negative feedback.
People like that... have a way of going bonkers with more than just one person... (Or it at least scares them straight enough to clean their act.) Make sure your complaint gets in... and if a case is built up for her as a bad user, your report will corroborate that.
And don't feel bad... emotions from internet stimulus are just as strong as "real life" emotions. I confess, as an adult woman I let another grown woman ruin my week once with cruel remarks and excluding me from an online group after she acted like my friend. (Absolutely NOT here! Someplace far different and more cutthroat)
Que sera.
~*~ http://silverstarfamilyfarm.blogspot.com/ ~*~
“When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, 'I used everything you gave me.”
~Erma Bombeck |
Edited by - Dusky Beauty on May 15 2012 9:57:56 PM |
|
|
|
melody
True Blue Farmgirl
3341 Posts
Melody
The Great North Woods in the Land of Hiawatha
USA
3341 Posts |
Posted - May 16 2012 : 04:01:31 AM
|
Thank you Jen...
Melody |
|
|
|
melody
True Blue Farmgirl
3341 Posts
Melody
The Great North Woods in the Land of Hiawatha
USA
3341 Posts |
Posted - May 16 2012 : 5:47:19 PM
|
Well....Today PayPal restored my out of pocket cost for the damaged items! The claim was decided in MY favor. After making sure it was deposited back into my account I opted for the option on feedback to "kiss and make-up" and initiated the process to eliminate the negative feedback-I mean my money was refunded and it's GOOD business all the way around if we both maintain a 100% positive rating. So, I waited a while and lo and behold the seller agreed-now I am BACK to 100% Positive! Yippeeee!
Melody
Melody |
|
|
|
Alee
True Blue Farmgirl
22944 Posts
22944 Posts |
|
|
Dusky Beauty
True Blue Farmgirl
1108 Posts
Jen
Tonopah
AZ
USA
1108 Posts |
Posted - May 16 2012 : 6:54:02 PM
|
All is well that ends well!
~*~ http://silverstarfamilyfarm.blogspot.com/ ~*~
“When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, 'I used everything you gave me.”
~Erma Bombeck |
|
|
|
jan49829
True Blue Farmgirl
2428 Posts
Janet
Gladstone
Mi.
USA
2428 Posts |
|
|
ceejay48
Farmgirl Legend/Schoolmarm/Sharpshooter
14020 Posts
CeeJay (CJ)
Dolores
Colorado
USA
14020 Posts |
|
|
levisgrammy
True Blue Farmgirl
9777 Posts
Denise
Beavercreek
Ohio
USA
9777 Posts |
Posted - May 17 2012 : 05:06:31 AM
|
So glad this all worked out for you Melody. It is a shame when things go awry and the person responsible refuses to take responsibility. It is good that we have paypal and I would suggest using a credit card as form of payment on there as well since with debit or your bank account it can take a long time for things to be resolved. Learned the hard way. Not on paypal but by using my debit card online. Not a safe route at all.
farm girl sister#43
http://www.ladybugsandlilacs.blogspot.com/
O, a trouble's a ton or a trouble's an ounce,
Or a trouble is what you make it!
And it isn't the fact that you're hurt that counts,
But only--how did you take it?
--Edmund C. Vance.
|
|
|
|
Across the Fence: Flat Rate Box Question? UPDATE-Page 2 |
|
Flat Rate Box Question? UPDATE-Page 2
