Glad it worked out for you! Just remember one thing...You can't please 100% of the people 100% of the time. No matter how much business you do on etsy or ebay, no matter that you have 100% positive feedback, you're still going to run into people that cannot be pleased no matter what you do. It's part of doing business whether you're a buyer or seller. Over time 1 or 2 negs will be over come by pos. Don't let that get you down. Most people are reasonable. My dh and I do alot of business on ebay selling things. We have good ratings, but once in a while we get customers who have "buyers remorse" no matter how accurate our descriptions are, no matter what our sales terms are. We try to work with our buyers to rectify things, but sometimes there's no fixing anything. It is what it is...the cost of doing business.
Take Care Lorie
Patience is worth a bushel of brains...from a chinese fortune cookie