| T O P I C R E V I E W |
| melody |
Posted - May 15 2012 : 06:25:23 AM
I bought something on line and it arrived in shards. I sent the item back to where I bought it in the original Priority Flat Rate just as I found the items... requesting a full refund from the seller.
The seller has contacted me with a ton of questions regarding so called insurance she placed on it before she shipped-like was the box opened, do I have photos of the contents, etc. I e-mailed her and said no the box was not damaged, I do not have any photos, etc. that the items (china) were flush on the bottom of an un-padded box and of course they were smashed because of poor packing.
My question is this-When someone puts "insurance" on a priority box is the recipient of that box responsible for photos of the damage etc. ?
Also, would the original box have a sticker of some kind indicating insurance paid on this box?
Oh...I shipped it back with delivery confirmation so that we both know when it gets back to the seller.
Very frustrating....Any information would be appreciated!
Melody
Farmgirl #525 |
| 25 L A T E S T R E P L I E S (Newest First) |
| rough start farmgirl |
Posted - May 17 2012 : 07:56:08 AM
That ended nicely. So glad for you.
Marianne |
| queenmushroom |
Posted - May 17 2012 : 07:41:31 AM
hugs!
Patience is worth a bushel of brains...from a chinese fortune cookie |
| melody |
Posted - May 17 2012 : 07:29:23 AM
Lori....It's a hard lesson to learn, but you are absolutely right.
Melody |
| queenmushroom |
Posted - May 17 2012 : 07:26:08 AM
Glad it worked out for you! Just remember one thing...You can't please 100% of the people 100% of the time. No matter how much business you do on etsy or ebay, no matter that you have 100% positive feedback, you're still going to run into people that cannot be pleased no matter what you do. It's part of doing business whether you're a buyer or seller. Over time 1 or 2 negs will be over come by pos. Don't let that get you down. Most people are reasonable. My dh and I do alot of business on ebay selling things. We have good ratings, but once in a while we get customers who have "buyers remorse" no matter how accurate our descriptions are, no matter what our sales terms are. We try to work with our buyers to rectify things, but sometimes there's no fixing anything. It is what it is...the cost of doing business.
Take Care
Lorie
Patience is worth a bushel of brains...from a chinese fortune cookie |
| levisgrammy |
Posted - May 17 2012 : 05:06:31 AM
So glad this all worked out for you Melody. It is a shame when things go awry and the person responsible refuses to take responsibility. It is good that we have paypal and I would suggest using a credit card as form of payment on there as well since with debit or your bank account it can take a long time for things to be resolved. Learned the hard way. Not on paypal but by using my debit card online. Not a safe route at all.
farm girl sister#43
http://www.ladybugsandlilacs.blogspot.com/
O, a trouble's a ton or a trouble's an ounce,
Or a trouble is what you make it!
And it isn't the fact that you're hurt that counts,
But only--how did you take it?
--Edmund C. Vance.
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| ceejay48 |
Posted - May 16 2012 : 9:35:45 PM
YAY!!! Happy for you Melody!
CJ
..from the barefoot farmgirl in SW Colorado...sister chick #665.
2010 Farmgirl Sister of the Year
Mother Hen: FARMGIRLS SOUTHWEST HENHOUSE
living life - www.snippetscja.blogspot.com
from my hands - www.cjscreations-ceejay.blogspot.com
the "Purple Thistle" http://www.ceejay48.etsy.com
from my heart - www.fromacelticheart.blogspot.com
from my hubby - www.aspenforge.blogspot.com |
| jan49829 |
Posted - May 16 2012 : 8:00:34 PM
Am so glad everything worked out for you. Too bad the item was broken, but good that you got your money back and also you feedback rating.
Janet
Farmgirl Sister #3340
http://hardatworkcrafts.blogspot.com
http://Jan49829.etsy.com
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| Dusky Beauty |
Posted - May 16 2012 : 6:54:02 PM
All is well that ends well!
~*~ http://silverstarfamilyfarm.blogspot.com/ ~*~
“When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, 'I used everything you gave me.”
~Erma Bombeck |
| Alee |
Posted - May 16 2012 : 5:58:49 PM
That's good, Melody! I am so glad you got your money back!!
Alee
Farmgirl Sister #8
www.farmgirlalee.blogspot.com
www.allergyjourneys.blogspot.com
[url=http://www.TickerFactory.com/weight-loss/wff7Xpc/]
[/url]
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| melody |
Posted - May 16 2012 : 5:47:19 PM
Well....Today PayPal restored my out of pocket cost for the damaged items! The claim was decided in MY favor. After making sure it was deposited back into my account I opted for the option on feedback to "kiss and make-up" and initiated the process to eliminate the negative feedback-I mean my money was refunded and it's GOOD business all the way around if we both maintain a 100% positive rating. So, I waited a while and lo and behold the seller agreed-now I am BACK to 100% Positive! Yippeeee!
Melody
Melody |
| melody |
Posted - May 16 2012 : 04:01:31 AM
Thank you Jen...
Melody |
| Dusky Beauty |
Posted - May 15 2012 : 9:53:58 PM
Melody, I thought I'd share an experience of mine:
Several years ago, I did a lot of trading on ebay. One day, my husband bought a vintage video game for his collection. The seller sent us the closing email/invoice... and basically panhandled us, his ebay customer for more money... giving a sob story about how he was unemployed and "would appreciate donations".
Hubby was shocked by a lack of professionalism, and immediately informed the ebay seller that he had not wish to do business with him after that, and politely asked him to simply cancel the transaction.
Fella went on a mad tear and left us the most vile and rude "non paying bidder" feedback he could muster. We left feedback stating the details of his unprofessional manner, and it turned out we were not the only people he tried to paypal panhandle.... several more similar complaints came out of the woodwork once we got the ball rolling.
Ebay not only answered our appeal and cleaned up the non payer black mark, the user was subsequently banned from the site. Just before racking up 60% negative feedback.
People like that... have a way of going bonkers with more than just one person... (Or it at least scares them straight enough to clean their act.) Make sure your complaint gets in... and if a case is built up for her as a bad user, your report will corroborate that.
And don't feel bad... emotions from internet stimulus are just as strong as "real life" emotions. I confess, as an adult woman I let another grown woman ruin my week once with cruel remarks and excluding me from an online group after she acted like my friend. (Absolutely NOT here! Someplace far different and more cutthroat)
Que sera.
~*~ http://silverstarfamilyfarm.blogspot.com/ ~*~
“When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, 'I used everything you gave me.”
~Erma Bombeck |
| melody |
Posted - May 15 2012 : 8:33:13 PM
Thank you Christine-It's been rough these last two days-You'd think I would be tough as nails at my age! But it's upsetting when you are left without an outlet to voice a response to someone like that. And, you are right..."People will see it for what it is: an irrational rant."
Good night sisters-Thank you for all the kind words and encouragement...I appreciate it so very much!
Melody |
| SpyChicken |
Posted - May 15 2012 : 7:47:04 PM
Melody, don't worry about the negative feedback. It will blow over, especially if she is so unbalanced! I wish etsy would offer a way for people to counteract negative feedback w/their side of things, but one negative feedback should not keep people away from your store. People will see it for what it is: an irrational rant. Hang in there. |
| Alee |
Posted - May 15 2012 : 6:08:04 PM
Most people I think will see through that type of behavior. I for one would not EVER buy from someone that had left a nasty review on a buyer that paid on time :(
Alee
Farmgirl Sister #8
www.farmgirlalee.blogspot.com
www.allergyjourneys.blogspot.com
[url=http://www.TickerFactory.com/weight-loss/wff7Xpc/]
[/url]
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| melody |
Posted - May 15 2012 : 6:05:36 PM
It seems anyone can say just about anything and get away with it....What does that say about our society? Whatever happened to accountability?.
I just hope future buyers at my etsy store will read my version of feedback and then make their own decision about buying from my store. I really don't know of anyone in their right mind who actually operated a real store that would treat a customer like that-they wouldn't be in business for very long!
It just burns my butt-The "Seller" got caught, tried to blame someone else, got mad and then in her mind GOT EVEN! And to top it all she GOT away with it-Grrrrrr.
Melody |
| rough start farmgirl |
Posted - May 15 2012 : 5:16:22 PM
Melody,
This really sucks. It just goes to show you that no matter what, sooner or later you are going to come across a fool. Such a shame to lose items you wanted. Not to mention your good name. It seems that etsy should have an area where you can defend yourself against claims. The BBB used to let businesses have their say if they got a negative rating.
Best wishes for a satisfactory solution.
marianne |
| Alee |
Posted - May 15 2012 : 5:01:25 PM
Melody- if she had put insurance on, you can usually take it down to your post office and file the insurance claim with them. What a terrible response from the seller. How disappointing :(
Alee
Farmgirl Sister #8
www.farmgirlalee.blogspot.com
www.allergyjourneys.blogspot.com
[url=http://www.TickerFactory.com/weight-loss/wff7Xpc/]
[/url]
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| melody |
Posted - May 15 2012 : 4:00:16 PM
Etsy says it won't do anything regarding the slander she left on my feedback. I was really astonished at that. So now, I don't know what to do about that. There is a policy of Kiss and Make up apparently but the seller has to agree to it as well.
I just received an e-mail from PayPal and they said my claim for refund was VALID and requested the tracking number of the box I mailed back to the "seller"-Whoo whooo!! At least I should be getting my money back within a few days. I'll believe it when I see it in my account....but it still leaves that darn old negative feedback. And I was at 100% positive for about 3 years now. Makes me sad....
Thank you sisters for all of your support. I always know I can count on you for encouragement and GOOD advice- That makes me SMILE!
Melody
Farmgirl #525 |
| Dusky Beauty |
Posted - May 15 2012 : 3:30:43 PM
Definatly persue a complaint against the seller on etsy... you're right this woman is trying to be a bully and it not a very good seller. Etsy and Ebay will always side with the customer in a situation like this one and they will probably delete her nasty and unfounded feedback.
Seriously?? what could you possibly have to gain by demanding a refund and returning the broken items?? Ugh. This is someone who should NOT be on Etsy!!
~*~ http://silverstarfamilyfarm.blogspot.com/ ~*~
“When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, 'I used everything you gave me.”
~Erma Bombeck |
| SpyChicken |
Posted - May 15 2012 : 2:17:35 PM
What a shame! a) that your purchase arrived so horribly broken and b) the way you were treated! I sell on etsy myself and if a customer had told me that an item arrived damaged or broken, I would have made it right immediately. Unfortunately, this etsian didn't do that.
Definitely follow up with paypal because they will launch an investigation. Also follow up with reporting her abusive behavior with etsy...that is not tolerated on etsy and you should not have to be subjected to it.
I hope you won't judge all etsy shop owners by this one! I hope you get things resolved to YOUR satisfaction!
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| queenmushroom |
Posted - May 15 2012 : 1:23:37 PM
You can stop payment through paypal until this is resolved. As far as insurance is conserned, where it wasn't insured, the seller should pay you back in full including shipping.
Patience is worth a bushel of brains...from a chinese fortune cookie |
| ceejay48 |
Posted - May 15 2012 : 09:32:42 AM
Could you file a report yourself with Etsy as well as to the poor service, lack of proper packaging and insurance for something of that value? I think I would try to pursue with Etsy since it sounds like you were on the "short end of the stick".
It baffles me that the seller didn't, as a matter of routine, insure something like that. Good grief!
CJ
..from the barefoot farmgirl in SW Colorado...sister chick #665.
2010 Farmgirl Sister of the Year
Mother Hen: FARMGIRLS SOUTHWEST HENHOUSE
living life - www.snippetscja.blogspot.com
from my hands - www.cjscreations-ceejay.blogspot.com
the "Purple Thistle" http://www.ceejay48.etsy.com
from my heart - www.fromacelticheart.blogspot.com
from my hubby - www.aspenforge.blogspot.com |
| Simple Living |
Posted - May 15 2012 : 09:19:27 AM
Om how horrible, so sorry Melody. Keep fighting for your refund!
A Friend is Someone who Reaches for your Hand, But Touches your Heart!
Farmgirl #3842 |
| melody |
Posted - May 15 2012 : 09:03:36 AM
Oh my...I just checked my PayPal account history of this order and it clearly states: NO INSURANCE on the parcel....What a looney bird! That's why she is so angry. And, she lied to me about all this insurance stuff-I thought it was bizarre that she would swing completely the other way about refunding me.
Service Type:
Priority Mail® (2-3 days)
Package Size:
Large Flat Rate Box
Mailing Date:
May 11, 2012
Signature Confirmation:
No
Display Postage Value on Label:
No
Shipping Insurance:
No
Now what??
Melody
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