| T O P I C R E V I E W |
| BotanicalBath |
Posted - Jul 30 2007 : 11:39:41 PM
The last 4 order I have gotten through Etsy has over charged my customers for shipping. Has anyone else had this problem? Do you know how to fix it?
E-
BotanicalBath@peoplepc.com www.Botanical-Bath.com www.BotanicalBath.etsy.com http://botanicalbath.blogspot.com/
"I do my housework in the nude. It gives me an incentive to clean the mirrors as quickly as possible." |
| 2 L A T E S T R E P L I E S (Newest First) |
| willowtreecreek |
Posted - Jul 31 2007 : 09:11:06 AM
It is most likely NOT etsy but the way you have your paypal set up. This happened to me once and it was a problem with my paypal. I had some old shipping amounts saved in there and it would override the Etsy amounts. You can make a refund with paypal and it will not charge you to do so. It even adjust the fee they originally charged you to the lower amount. I would also suggest you contact support@etsy.com. Good luck!
Jewelry, art, baskets, etc.
www.willowartist.etsy.com
www.willowtreecreek.com |
| Bluewrenn |
Posted - Jul 31 2007 : 07:34:34 AM
Hmmm... I'll have to investigate this... In the meantime, can you just include the difference in the box (in cash in an envelope) with a note explaining that it overcharged them and that, as a good seller, you're returning the difference?
I got a check back from a magazine once (after it shut down) for the remainder of the issues I'd paid for and I was truly impressed by their honesty. Unfortunately they no longer had a magazine for me to subscribe to or I'd have renewed my subscription on that basis alone...(Well, that and I liked their magazine.)
My Homesteading Journal http://toomyvara.livejournal.com
My craft journal http://bluewrenn.livejournal.com
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