Anna- From what the ER nurse told my husband, the ear candle just will soften the ear wax. Try another candle session, then put warmed-to-comfortable-temp hydrogen peroxide in. After it stops bubbling, then take a bulb syringe and use it to squirt warmish water in the ear to flush the wax out. Between the ear candle and the hydrogen peroxide it should clear up your ears. If that doesn't work, you might need to see a doctor. Doug's ears were so clogged up, he needed professional help.